Refund policy
Return Policy
Thank you for shopping at K.Simone's Boutique ALL SALES ARE FINAL. If K.Simone's Boutique has made an error please contact us at KSimonesBoutique@gmail.com.
The following terms are applicable for any products that You purchased from our website.
NOTE: If there is a sizing issue and your item meets the requirements below, it is at K.Simone's Boutique's discretion to accommodate a size exchange or not.
If K.Simone's has made an error, for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
- We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.